Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register and use our App, we may collect:

• Account Information: Phone number (used for authentication), name, civil ID, address
• Profile Information: Profile photo, contact details
• Driver's License Information: License number and expiration date
• Vehicle Information: Vehicle type, brand, model, color, plate number, license plate, manufacture year, maximum bags and seats capacity, children seat availability, vehicle photos
• Financial Information: Bank account details (IBAN, account owner name) for payment processing

1.2 Location Data

We collect real-time and historical location data (GPS coordinates) to enable trip assignments, route planning, and service delivery. Location tracking occurs when you are actively using the App and have trips assigned to you.

1.3 Trip Information

We collect and store information about your trips, including:

• Pickup and drop-off locations and addresses
• Trip dates, times, and duration
• Passenger information (name, passport number, gender, phone number, nationality, email)
• Trip pricing, distance, and payment details
• Trip status and notes
• Fast Car trip selections and resale transactions

1.4 Device Information

We automatically collect certain information about your device:

• Device type and model
• Operating system and version
• Device tokens for push notifications
• IP address
• App usage data and logs

1.5 Communication Data

We collect information from your communications with our support team, including messages, inquiries, and feedback.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To assign trips, manage bookings, facilitate navigation, and enable trip completion
• Authentication: To verify your identity using OTP (One-Time Password) sent via SMS
• Account Management: To create and maintain your driver account, manage your profile and vehicle information
• Payment Processing: To calculate earnings, process payments, and manage financial transactions
• Notifications: To send you real-time notifications about new trips, trip status changes, trip sales/purchases, and important updates
• Reports and Analytics: To provide you with detailed reports on trip count, revenue, earnings from trip resales, and outstanding payments
• Communication: To respond to your support requests and provide customer service
• Advertising: To display relevant promotional banners and special offers within the App
• Safety and Security: To verify driver credentials, prevent fraud, and ensure platform integrity
• Compliance: To comply with legal obligations and regulatory requirements
• Improvement: To analyze usage patterns and improve our services

3. How We Share Your Information

We may share your information in the following circumstances:

• With Companies and Hotels: Your profile and vehicle information is shared with the company or hotel you are affiliated with for trip assignment and management
• With Passengers: Basic driver information (name, photo, vehicle details, contact information) is shared with passengers for trip coordination
• With Other Drivers: When you resell trips, relevant trip information is shared with purchasing drivers
• Service Providers: We share data with third-party service providers who assist us in operating the App:
  • Firebase Cloud Messaging (FCM) for push notifications
  • SMS providers (Twilio, Netgsm) for OTP and message delivery
  • Cloud storage and hosting providers
  • Payment processors for financial transactions
• Legal Compliance: When required by law, court order, or governmental regulations
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition
• With Your Consent: When you explicitly consent to sharing your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Trip history and financial records are retained for accounting and regulatory compliance purposes. When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information through your profile settings
• Deletion: Request deletion of your account and personal data
• Objection: Object to certain processing of your data
• Data Portability: Request a copy of your data in a structured format
• Notification Settings: Enable or disable push notifications through your device or app settings
• Location Services: Control location access through your device settings (note: this may affect app functionality)

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Children's Privacy

Our App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. Your continued use of the App after such changes constitutes acceptance of the updated policy.

10. Third-Party Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

info@kaptanvip.online

12. Consent

By using the Kaptan Driver App, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.